Refund Policy

1. 30-day guarantee

You may request a full refund within 30 calendar days of the original purchase date. The guarantee applies to the AirPosture one-time software purchase.

2. How to request a refund

1. Email hey@nerdconf.com from the email address used for the purchase.
2. Include “AirPosture refund” in the subject and provide the Creem order identifier or purchase receipt.
3. A reason is helpful for improving the app, but it is not required for a request made within the 30-day guarantee.

We aim to respond to support and refund requests within three business days.

3. Processing

Creem is the merchant of record and processes approved refunds back to the original payment method. Once processed, refunds commonly take 5–10 business days to appear, although timing can vary by bank, payment method, and country.

4. After a refund

A full refund ends the AirPosture license associated with that purchase. You must stop using the app and delete your copies of the software.

5. Requests after 30 days

Refunds requested after the 30-day period are considered when required by law or when there is a verified delivery, billing, or material product defect that we cannot reasonably resolve.

6. Duplicate and unauthorized charges

Contact us promptly if you believe you were charged more than once or did not authorize a purchase. Please contact support before filing a chargeback so we can investigate and, when appropriate, resolve the issue more quickly.

7. Consumer rights

This policy is in addition to any cancellation, withdrawal, refund, or warranty rights that cannot be limited under the law applicable to you.

8. Contact

Refund requests and payment questions: hey@nerdconf.com.